SMG UK and Republic were recently in the news announcing their partnership to futher the high level of customer satisfaction in Republic stores.
Your Views, Your Republic
Republic places customers at the heart of the brand
London, UK 26th July, 2011 Republic, the UK’s leading men’s and women’s multi branded fashion retailer, announces its partnership with SMG, a customer insight agency, to measure the customer experience through an initiative called Your Views, Your Republic. The agreement includes an online customer feedback programme that will be integrated across all 115 stores in the UK and Ireland to help improve the understanding of the customer experience and how it links to company and individual store financial performance.
Customers will be invited to complete the survey online ...