Service Management Group



Forgot my password

Learn

Read success stories from
SMG clients.

View


Attend

Connect with SMG clients
at The Forum.

View


Discover

SMG Insights e-newsletter,
for the latest industry news,
trends and tips.

Subscribe


Explore

Check out SMG UK to find
out more about our work in
the United Kingdom.

View


 

Follow SMG on Twitter    Follow SMG on Facebook
  US  1 800.764.0439   UK   +44 (0)20 3463 0700

Articles, thoughts and news.

The more you visit this collection of constantly updating insights, blog entries and news articles, the more you can say you are in the know.

Back To All Posts
  • SMG recognized for delivering insightful and actionable results

    We are very proud to announce that SMG has been chosen by OSI Restaurant Partners, LLC as “Purveyor of the Year” for 2010.  We are thrilled to be recognized for delivering insightful and actionable results for the OSI brands. OSI is a great partner and we wish them continued success.

     

    Service Management Group Named 2010 “Purveyor of the Year” by OSI Restaurant Partners, LLC

    KANSAS CITY, Mo. – May 19, 2011 – Service Management Group (SMG), the leading customer analytics agency focused on loyalty and service improvement, was awarded the 2010 “Purveyor of the Year” award by OSI Restaurant Partners, LLC for work across OSI brands. SMG teamed up with OSI in 2008 to create a premiere customer experience for all diners at OSI ...


  • Nothing Beats a Great Customer Experience

    Why did you choose the restaurant you dined at least week?  Our work with Nation's Restaurant News confirms that a superior previous experience trumps convenience and other reasons for visit.  Give them great food and great service and watch them come back.