Service Management Group



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 SMG Forum 2012

Registration is Now Open for The Forum


 Join SMG for our annual Forum event. Network with industry leaders and learn best practices for improving the customer experience.

 

 

 Quirks Media Partner

 
Online Workshop:
Creating Brand Advocates


Research and webinar are now available for "Beyond the Survey - Engaging Respondents and Connecting with Customers." 


Corner Bakery Cafe Case Study

Corner Bakery Cafe's "Best In Class" customer feedback program upholds their "One Guest At A Time" philosophy.

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SMG in the UK

Learn more about SMG's work in the United Kingdom.

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  US  1 800.764.0439   UK   +44 (0)20 3463 0700

Get in touch with us.

To some, what we do makes perfect sense. To others, it's confusing. Wherever you stand, we would love the opportunity to take your questions and discuss how to make your company even more successful.

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When requesting information from this site, please provide us with your business email. Complimentary SMG resources are exclusively available to multi-unit companies as determined by SMG in its discretion.







  • Tour of SMG Customer Experience Platform
  • White Papers
    • Connecting With Customers Beyond Your Customer Experience Survey
    • Challenges in Combining IVR and Web Survey Data
    • Best Practices in Survey Design
    • Driving Performance with Top Box Scores
    • Five Things We Learned from Talking to 100 Million People
  • Case Studies
    • Grocery
    • Retail
    • Restaurant
  • Presentations
    • IFA 2010 Presentation - Value: Where It's Led Us, Where It's Leading Us

 

Service Management Group US OFFICE
1737 McGee Street
Kansas City, MO 64108
1.800.764.0439
Fax: 1.816.448.4599
info@smg.com

Service Management Group UK OFFICE
3 Holywell Hill
St Albans
Hertfordshire
AL1 1ER
+44 (0)20 3463 0700
Fax: +44 (0)20 3463 0701
info@smg.com