Service Management Group



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Events & Webinars

Fully leverage your investment in customer experience management through SMG’s educational events. SMG offers monthly webinars that share cutting-edge approaches to growing and maintaining loyalty. Take advantage of SMG’s family of clients and world-renowned authors to guide this on-going process.

Then, once a year, participate in our flagship events, the Power User Exchange and the renowned SMG Forum. With innovative thinkers and industry leaders at the helm, each event offers a rare chance to truly alter your customer experience practice for the better.

The Forum

   Power User Exchange
Join us for this one-of-a-kind event where you can network with industry leaders and learn best practices for improving the customer experience. Exchange ideas and take away valuable new research on winning employee engagement and customer loyalty.


Click here to register for the 2013 Forum
 About the 2012 Forum


   Engage and share with fellow program managers to maximize the impact of your customer experience program. Join us for this peer-to-peer sharing event to maximize insights into both your customer and employee loyalty.

2012 Power User Exchange
About the 2011 Power User Exchange