SMG - The Forum 2012 Content

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"The Forum helped me see a new side, a new perspective and gave me so many ideas to take back to the organization."

- 2011 Forum

US 1 800.764.0439 UK +44 (0)20 3463 0700

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Insights to Innovation

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 70 million customer experiences in 64 countries and 29 languages for over 200 brands.

Americas
1737 McGee Street, Kansas City, MO 64108
1.800.764.0439 | Fax: 1.816.448.4599

EMEA
3 Holywell Hill, St Albans, Hertfordshire, AL1 1ER
+44 (0)20 3463 0700 | Fax: +44 (0)20 3463 0701

Asia-Pacific
Oak Minami Azabu Building, 2F
3-19-23 Minami-Azabu, Minato-ku
Tokyo, Japan 106-0047
+81 03 4580 2700 | Fax: +81 03 4580 2701

Locately
76 Summer St., 5th Floor, Boston, MA 02110
617.501.3544 | Fax: 1.816.448.4599

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