Attend
Connect with SMG clients
at The Forum.
Learn
Read success stories from
SMG clients.
Discover
SMG Insights e-newsletter,
for the latest industry news,
trends and tips.
Explore
Check out SMG UK to find
out more about our work in
the United Kingdom.
Agenda 
| Wednesday, October 17
The Westin Kansas City at Crown Center
| Thursday, October 18
SMG Corporate Office
|
| 7:30–8:00 | Breakfast | 7:30–8:15 | Breakfast |
| 8:00–12:00 | d.school (Group 1)* | 8:00–8:15 | Welcome |
| 12:00–1:00 | Lunch (Groups 1 and 2) | 8:30–9:45 | Industry Roundtable |
| 1:00–5:00 | d.school (Group 2)* | 10:00–11:15 | Workshop #1 |
| 6:30 | Welcome Reception | 11:15–12:20 | Lunch |
| | 12:30–1:45 | Workshop #2 |
| | 2:00–3:15 | Workshop #3 |
| | 3:30–4:45 | Workshop #4 |
| | 4:45 | Reception |
© 2013 Service Management Group, Inc. All Rights Reserved. “SERVICE MANAGEMENT GROUP®” and related trademarks are trademarks of Service Management Group, Inc., and are used under license. Privacy Statement | Site Map