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SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 70 million customer experiences in 64 countries and 29 languages for over 200 brands.
Americas1737 McGee Street, Kansas City, MO 64108
1.800.764.0439 | Fax: 1.816.448.4599
EMEA3 Holywell Hill, St Albans, Hertfordshire, AL1 1ER
+44 (0)20 3463 0700 | Fax: +44 (0)20 3463 0701
Asia-PacificOak Minami Azabu Building, 2F3-19-23 Minami-Azabu, Minato-ku Tokyo, Japan 106-0047
+81 03 4580 2700 | Fax: +81 03 4580 2701
Locately76 Summer St., 5th Floor, Boston, MA 02110
617.501.3544 | Fax: 1.816.448.4599
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