Service Management Group



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Articles, thoughts and news.

The more you visit this collection of constantly updating insights, blog entries and news articles, the more you can say you are in the know.

  • Have your guests seen a manager? Does it matter?

    It sure does! SMG’s Benchmark Database reveals that guests are more satisfied and much more likely to return when they see a manager during their meal. Engaged managers not only improve satisfaction for guests, they also set examples of proper service for their employees. Restaurants should take advantage of this simple way to improve the guest experience and make sure their managers are visible and active participants in the guest experience. The payoff—guests who are ...


  • Does time play a role when Millennials are making meal choices?

    It definitely does. Nearly half of Millennials say they’re eating out because they didn’t have time to prepare a meal at home. Restaurateurs need to be aware that time is a large driver of what motivates this group versus others. The Millennial generation has been estimated to contribute $700 billion annually to the U.S. economy, which means there’s a big opportunity for restaurants to provide them with quick, convenient meals.

    Time is a factor in Millennial dining choices

     


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