Blog

  • These time-saving capabilities are vital in a ratings + reviews management solution

    Jason Norris | Dec 5, 2019
    Brands need an online reputation management system that integrates their other CX data with unsolicited ratings + reviews. But while implementing an online reputation solution is a great first step, it isn’t enough. That’s like buying a treadmill and thinking you’ll get in better shape just by looking at it. Nothing will get accomplished until you engage with the tool.
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  • Combine ratings + reviews with other CX data for the richest insights

    Jason Norris | Oct 29, 2019
    With 95% of shoppers reading online reviews before making a purchase, many companies have already implemented a reputation management solution—but the secret to success is knowing how best to leverage this fast-paced, high-volume feedback.
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  • How multi-unit organizations can tap into the social web

    Jason Norris | Aug 12, 2016
    The concept of word-of-mouth (WOM) marketing has been around since…well, since we’ve been using mouths to make words. But the explosion of social media networks and review websites over the past decade has made WOM more impactful than ever.
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Customer Experience Update