Blog

  • 7 food delivery trends every restaurant brand should know right now

    Todd Leach | May 26, 2020
    Over the past few months—as people across the country sheltered in place—third-party food delivery became a vital channel for the restaurant industry. And while restaurant dining rooms are now starting to reopen, it’s clear the pandemic has impacted consumer behavior for the long haul.
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  • 4 best practices from U.K. essential retailers to use in your reopening strategy

    Tom Wakeman | May 19, 2020
    As brands prepare to reopen stores and restaurants in the U.K., there are numerous insights we can glean from the essential retailers who have remained open throughout the pandemic. Essential businesses have shown what it takes to provide an outstanding customer experience in a very challenging environment.
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  • What essential retail can teach us about prepping for the next normal

    Paul Tiedt | May 14, 2020
    As states take varying levels of action to reopen their economies, the safest way for brands to resume operations is to leverage the hard-earned lessons from essential retailers. We set out to determine what this next normal will look like...
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  • How to optimize the curbside experience for customers

    Todd Leach | May 6, 2020
    Social distancing guidelines and COVID-19 regulations haven’t just led to the closure of restaurant dining rooms and strict in-store shopping procedures—they’ve created a surge in curbside pick-up for all types of businesses.
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  • Crisis protection: Does your employee experience solution provide these 3 key elements?

    Charles Cornwell | Apr 30, 2020
    Organizations that give associates ways to provide feedback—particularly during these unprecedented times—will set themselves up for a more successful transition as operational guidelines continue to shift.
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  • How a robust XM solution can support brands during a global pandemic

    Bennett Gamel | Apr 28, 2020
    As COVID-19 continues to impact our clients and their industries, we shifted our roadmap priorities to deliver enhancements that would allow for more informed decision-making during this unprecedented time. This blog details how strategic enhancements to your experience management (XM) platform can help with the transition into a new normal for business operations.
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  • How to protect your brand’s online reputation amid COVID-19

    Jason Norris | Apr 21, 2020
    With operational guidelines and consumer behaviors changing daily, it’s never been more important for brands to monitor their online reputation. Though there has been a considerable decrease in the volume of online ratings + reviews—due in large part to Google and Yelp putting major COVID-19 restrictions on their review features—customers are still talking about their experiences online. And ignoring these comments can be very detrimental, especially in such volatile times.
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Customer Experience Update