The healthcare industry is rapidly—and drastically—changing. From major mergers (CVS + Aetna) to powerhouse partnerships (Walgreens + Microsoft), healthcare organizations (HCOs) have little choice but to evolve and transform in order to remain competitive.
Leading brands know the quickest path to growth starts with listening to customers. But an increasingly complex customer journey spanning multiple touchpoints can make surfacing actionable insights seem like a daunting task.
Third-party delivery has been a huge disruption to the restaurant industry. It was just over a year ago that we published our report, 4 things every restaurant needs to know about third-party delivery, and we’ve continued to keep a close watch over the trend.
Do you realize the tech you’re using to get the job done today is basically outdated by the time you log off? This constant evolution is the reason your customer experience measurement (CEM) program requires an agile approach to tech development.