Can the carry-out experience compare with dining in?

Employee Spotlight | Apr 15, 2013 Employee Spotlight 04/15/13

It can—when key metrics are executed well. Taste and temperature of food are important for carry-out guests, but guests who are highly satisfied with these measures still aren’t as satisfied overall as dine-in guests.  

However, if guests are also highly satisfied with accuracy, the carry-out experience can be just as satisfying overall as the dine-in experience. Clearly, accuracy is the key component to get right in the carry-out world, and restaurants should make sure it’s their main focus.

Customer Experience Update