SMG in the news

Employee Spotlight | Jul 15, 2013 Employee Spotlight 07/15/13

No matter the business type, customer service is important—and always on display. Every service-oriented business needs to understand who their customers are, why they visited the business, and how they like to be treated. A great customer experience is a vital component of long-term commercial success.

Watch this recent BBC News interview where SMG’s Jeremy Michael discusses a train company’s negative interaction with one of their customers.
Customer Experience Update