Does employee engagement really matter?

Employee Spotlight | Jul 23, 2013 Employee Spotlight 07/23/13

It definitely does. Highly Engaged employees will provide better service to your customers, and 95% of Highly Engaged employees will recommend your brand to others. In contrast, Disengaged employees have an NPS (Net Promoter Score) of -1. Failure to hire the right employees and nurture their engagement creates an army of detractors with the potential to drive away potential customers and profits.

Customer Experience Update