What matters most to loyal customers?

Employee Spotlight | Nov 21, 2013 Employee Spotlight 11/21/13

From looking at nearly 2 million customer comments across all restaurant categories, we found customers rave about Service as much or more than Taste. This is great news for your operators, because Friendliness is an attribute they can control. Make sure they’re stressing the importance of a smile and friendly service to their teams — it can go a long way in creating loyalists.

Customer Experience Update