KANSAS CITY – Service Management Group (SMG) hires Paul Hunt as global head of sales. SMG is the global leader in customer experience measurement and tops the industry in shopper insights with its consumer-facing mobile research app, SurveyMini®.
In this newly developed role, Hunt will report to SMG President and Chief Operating Officer Chris Egan. Collaborating with client service account leads and directing a team of business development professionals, Hunt will set strategy and develop structure for prospect engagement.
“It’s clear this is an exceptional group,” says Hunt. ”As we expand the business development team, it will be even more critical to build out a sales platform that creates a predictable and replicable rhythm for business growth.”
Hunt comes to SMG from Perceptive Software, where he led growth for SaaS platform services as an international sales director, EMEA and then as vice president, worldwide channel and OEM. After relocating to the states four years ago, Hunt has made Kansas City home for his family. He’s excited to join another international firm headquartered in Kansas City. SMG currently has additional offices in Boston, the United Kingdom and Tokyo.
“We’ve been in growth mode for some time now. Much of that is attributed to our technology innovations, client relationships and actionable business insights. Our clients are our biggest advocates,” says SMG Founding Chairman and CEO Andy Fromm. “That said, we’ve invested heavily in our business development talent and resources. Paul will bring vision and structure to maximize our market reach.”
The addition of Hunt is the latest in a succession of strategic hires designed to propel SMG toward its immediate and long-term plans for significant U.S. and international growth.
About Service Management Group: SMG has established itself as the leader in driving business results through improved customer loyalty and employee engagement. Its innovative and proprietary data collection, reporting technology and insight tools allow SMG to collect and evaluate more than 100 million consumer surveys annually in 41 languages across 91 countries for more than 300 brands.