SMG's Jack Mackey recognized as Who's Who in CX

SMG Insights | Jan 29, 2016 SMG Insights 01/29/16

jack_mackeyKANSAS CITY, Mo. – As SMG's Chief Evangelist and VP of Sales, Jack Mackey knows the value of the customer experience. His passion and thought leadership has landed him on CXPA's list of Who's Who in CX. This list features the top Customer Experience professionals with advanced maturity and broad strategic knowledge in the discipline, as determined by their ability to certify in the field. The Certified Customer Experience Professional (CCXP) is the industry-wide accreditation for practitioners to demonstrate the highest levels of knowledge in the field of Customer Experience. The CCXP is the recognized professional credential established by the Customer Experience Professionals Association (CXPA)—the non-profit, independent association for customer experience professionals.

Congratulations on this well-deserved recognition, Jack!

To see the full Who's Who list, visit here

About Service Management Group:
SMG (Service Management Group) partners with more than 325 brands to create 5-star human experiences that drive loyalty and create profitable sales. SMG’s holistic approach differentiates through state-of-the-art measurement, technology, and insights that help clients listen, understand, and act. Strategic solutions include omniCX, Employee Engagement, and Brand Research. SMG is an AMA Top 50 research firm with a global footprint—evaluating over 130 million surveys annually, in 50 languages across 125 countries. To learn more about SMG, visit or call 1-800-764-0439.

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