SMG recently introduced a completely re-imagined mobile reporting app, designed to deliver CX professionals and front-line managers with more access to better-looking customer data.
Key app features and benefits include:
- Customized role-based topline views + Areas for Focus
- Benchmarks vs. organization + past performance
- Drill downs into CX measures
- Alert management + comments in real time
- Period-end reports on demand
In addition to being the most adopted app of its kind and being the highest-rated CX reporting app in the app store, the American Business Awards just recognized the smg360TM
app as a top-performing technology in the App & Mobile Website category for Professional Services.
Specific comments from the judges included:
“Good approach for delivering real-time interaction with real-time data via an app.”
“Nice work. Simple, intuitive and above all else, useful.”
“Great utility for customer experience reporting. Great UI and UX with the ability to see alerts and set role-based views.”
The American Business Awards are the nation’s premier business awards program. More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
For more information on the smg360 reporting app, click here