SMG Employee Spotlight—Ashley Knitter

Employee Spotlight | Sep 6, 2017 Employee Spotlight 09/06/17

Our Employee Spotlight series highlights what makes SMG work—our people. Learn more about the team that brings technology and insights together, and what it’s like to work here.

Get to know Ashley Knitter—Solution Developer and Thursday’s Core Galore ringleader.


1. Tell us what an average day in the life is like for you.

My average day usually means managing tasks submitted to my team from Client Insights. I utilize SQL and SSRS, as well as in-house programs, to create and update tables and reports for our clients. These back-end components ensure surveys perform properly and that the data gets collected and distributed in a meaningful way. I’ll also go downstairs to the gym for a workout during lunch a few times a week!

2. What is it like working on your team?

The SD (Solution Development) team has been very welcoming and helpful since I joined this year. I don’t have quite as much programming experience as everyone else, but I balance it out with my wealth of SMG knowledge. There’s no lack of education and support.

3. What do you love most about your job?

The people I get to work with. I’ve had the privilege of working in both Operations and Client Insights and have built many relationships over the years that directly correlate to my success here at SMG. I feel very fortunate to have made many lasting, meaningful friendships. And, of course, I love the option to take summer hours every other week!

4. How does your job contribute to our clients’ success?

The day-to-day tasks I do are directly client related, so it’s vital I leverage extreme attention to detail and produce quality work. My years of SMG business knowledge greatly benefit me because I know what clients look for in deliverables, where to pull resources to solve a problem, and the importance of timeliness. Many teams rely on me to complete my work efficiently so they can do the same.

5. What would you tell someone interested in joining the SMG team?

Expect to work with some amazing people. All of the teams I’ve been a part of have been fun and collaborative and have made coming to work every day gratifying. I feel SMG possesses qualities everyone looks for in a company—great people, a fun environment, and innovative ideas.

6. How long have you been working at SMG?

5 ½ years

7. How would you describe SMG in 3 words?


Customer Experience Update