Blog

  • Expert Spotlight—Dustin Hudson

    Employee Spotlight | Jul 9, 2020
    Today we sat down with Dustin Hudson—Director, Engineering—and talked team collaboration tactics while working remotely, his dedication to building the best XM platform in the industry, and why data analytics is near and dear to his heart.
    Read More
  • SMG Expert Spotlight—Paul Tiedt

    Employee Spotlight | Jun 18, 2020
    Today we sat down with Paul Tiedt—Senior VP, Research—to learn more about evolving CX trends, what brands can do to meet those shifting consumer expectations, and what role the employee experience plays in the customer journey.
    Read More
  • SMG Expert Spotlight—Brett Brende

    Employee Spotlight | May 28, 2020
    Today we sat down with Brett Brende—VP of Customer Engagement, Healthcare—to get the scoop on why the patient experience is more important than ever, how the shift to consumer-driven healthcare has changed the industry, and what SMG is doing to help organizations drive patient engagement.
    Read More
  • SMG Expert Spotlight—Jeremy Michael

    Employee Spotlight | Apr 23, 2020
    This month marks the 10-year anniversary of our UK office. In celebration of this milestone, we sat down with Managing Director Jeremy Michael—the leading force of SMG’s UK branch since its launch in 2010—to get the scoop on how the company has evolved over the past decade and the secret to building a successful client relationship.
    Read More
  • Celebrating International Women’s Day + forging a gender equal world

    Employee Spotlight | Mar 6, 2020
    International Women's Day [March 8] provides an important opportunity to celebrate women's achievements while calling for greater gender equality. This year's theme is #EachforEqual, with the mission to create a gender equal world.
    Read More
  • SMG Expert Spotlight—Shad Foos

    Employee Spotlight | Feb 20, 2020
    Our expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change for clients. We sat down with Shad Foos—SMG’s first Chief Experience Officer—to learn more about the driving force behind this new role and how he’s helping shape SMG’s customer-centric culture.
    Read More
  • 8 ways SMG takes a holistic approach to personal wellness

    Kim Klosak | Jan 17, 2020
    Mental health and physical health are not mutually exclusive—one greatly impacts the other. And both are vital to a productive work environment.
    Read More
  • SMG Expert Spotlight—Jason Norris

    Employee Spotlight | Dec 19, 2019
    Our new expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change for clients. We sat down with Jason Norris—Vice President, General Manager of Social Solutions—to get the scoop on what it’s like to work in the dynamic world of interactive marketing...
    Read More
  • SMG Expert Spotlight—Eric Lemmon

    Employee Spotlight | Nov 21, 2019
    Our new expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change. We sat down with Eric Lemmon, Data Science Lead, to get the scoop on predictive analytics, text sentiment precision, and what it’s like to work with such a multidisciplinary team.
    Read More
  • SMG employees make an impact through Day of Giving volunteer event

    Kim Klosak | Nov 11, 2019
    Most days, SMG is focused on helping clients drive meaningful change in their business—but on November 8, employees were able to drive meaningful change in their community. After the success of SMG’s first-ever Day of Giving, employees had a second opportunity to give back in a big way...
    Read More
  • SMG Expert Spotlight—Fred Gruhn

    Employee Spotlight | Oct 15, 2019
    Our new expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change. In honor of National Cybersecurity Month, we sat down with Fred Gruhn, Manager of Security + Compliance...
    Read More
  • SMG Employee Spotlight—Loren Epler

    Employee Spotlight | Aug 1, 2019
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our innovative Technology team and get to know Loren Epler—Senior Test Engineer.
    Read More
  • Go team! How SMG drives employee engagement through team-building

    Kim Klosak | Jul 1, 2019
    At SMG, we believe in strength in numbers—which is why team-building is such an important part of our company culture. It’s also why the word “people” was mentioned most in our recent Great Place to Work survey, with 95% of SMG employees saying “People care about each other here.”
    Read More
  • SMG Employee Spotlight – Shelley Bosler

    Employee Spotlight | Jun 28, 2019
    Our Employee Spotlight series give you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our rapidly-growing Marketing team and get to know Shelley Bosler—Senior Director of Product Marketing.
    Read More
  • SMG celebrates its first annual Day of Giving with community engagement projects

    Kim Klosak | Apr 26, 2019
    We’ve been headquartered in Kansas City for 28 years and giving back to our community is not just important to us—it’s a part of our company culture.
    Read More
  • Alleviate stress through financial wellness

    Rachel Briggeman | Jan 18, 2019
    Health isn’t strictly defined by your BMI or how fast you can run a mile—it’s just as much about mental wellness as it is physical fitness. That’s why we take a holistic approach when it comes to our employees’ health.
    Read More
  • SMG Employee Spotlight – Kylie Geiman

    Employee Spotlight | Jan 8, 2019
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our team and get to know Kylie Geiman—Research Analyst.
    Read More
  • Recognizing loyalty: How SMG helps employees mark 10-year milestone

    Employee Spotlight | Dec 14, 2018
    When SMG employees reach their 10-year milestone, they are gifted a designated amount to go towards a vacation or experience. We talked with a few employees about their anniversary trips and took a look back at their 10 years at SMG.
    Read More
  • SMG Employee Spotlight–Eric Goodloe

    Employee Spotlight | Nov 12, 2018
    Our Employee Spotlight series give you a behind-the-scenes peek at what makes SMG work—our people. In honor of Veteran’s Day, meet Eric Goodloe—retired Gunnery Sergeant of the United States Marine Corps and current Senior Software Engineer.
    Read More
  • Employee recognition: A little can go a long way

    Mary Widmer | Sep 28, 2018
    It may seem simple—when someone does a good job, it should be acknowledged. Maybe it’s something small, like a note of gratitude from a manager. Or perhaps it merits a larger reward, like a bonus or promotion. But a recent Gallup poll revealed most employees feel their hard work is often overlooked.
    Read More
TAGS
Customer Experience Update