With an upended global economy and routine operations forced to a grinding halt, we know experience management is just one of the many areas of your business being fundamentally disrupted. We’ll keep this page updated to highlight SMG’s most relevant content as we work to collectively navigate these unprecedented circumstances.
Dig in to these blogs featuring recent customer experience management research specific to COVID-19.
Access tips for managing business operations amid the COVID-19 pandemic.
Learn about XM technologies and relevant research that will guide your crisis management efforts.
Third-party delivery disruption: Take control + protect your brand
6 XM best practices for restaurants to adopt amid COVID-19
6 XM best practices for retailers to adopt amid COVID-19