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Innovate with purpose at SMG Forum 2019

Ken White | Jan 10, 2019 Ken White 01/10/19

The beginning of the year means Forum go-time here at SMG. Our annual CX leadership event—this year held from March 4–6 at Four Seasons Orlando—is a much anticipated gathering of CX professionals and industry thought leaders. And this year is shaping up to be one of our biggest and best yet.

For 2019, our vision is laser-focused—homed in on innovation, intention, and what’s next on the CX horizon. Your brand’s success depends on your ability to envision the future—but to do that, you need CX insights informed by data science, predictive analytics, and modern data visualisations. At Forum, we’ll establish a new vision—for your data, your insights, and the future of customer feedback management—so you’ll have the tools and know-how to impact the future of your brand.

Here are 3 reasons why you shouldn’t miss it:

  1. Hear from business innovators + CX pros at the forefront of our industry

    This year, we have the privilege of welcoming three keynote speakers to our Forum stage. Human behaviorist and bestselling author Jonah Berger will discuss ways to identify the driving forces behind your daily choices and how to capitalise on these invisible influences. Quantitative futurist and NYU professor Amy Webb will then challenge you to rethink risk, forecast what’s on the horizon, and create your own preferred future. And Sam Stern, Forrester principle analyst, will help you remove barriers and add enablers for a customer-centric culture.

    You’ll also hear from SMG client speakers who will share best practices and programme insights. SMG leadership will then share what’s new and next for our products and strategy. This exclusive exchanging of ideas will provide you with valuable and applicable research on winning employee engagement and customer loyalty strategies.

    Forum-Blog_Gavin Lilley

  2. Connect with 150+ CX leaders from distinguished global brands in a unique setting

    Forum is a purposely intimate gathering where you can connect and have meaningful conversations with other industry leaders facing similar organisational challenges. During networking events and collaborative roundtables, you’ll be given the opportunity to share, brainstorm, and collaborate. Be inspired by stories of success and struggle from other c-level leaders whose brands are leading the way in customer experience.

    Forum-Blog_Rob Stravitz

  3. See how the magic happens with the Disney Institute tour
    We are expanding our learning off-site this year with the Disney Institute’s Behind the Magic Tour. This exclusive tour provides a rarely seen view of Disney’s behind-the-scene operations. Learn from the organisation’s state-of-the-art approach to leadership excellence, employee engagement, and quality service.

This is going to be an exciting year as we set our sights on the future. We hope you’ll be a part of it. Click here for more information, and be sure to register by January 25 (early bird deadline) to save $200.


Ken White | Chief Client Officer