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Online reporting system

Current client reporting system can be accessed here.

Blog

  • SMG Employee Spotlight – Beth Conquest

    Employee Spotlight | May 30, 2019
    Our Employee Spotlight series give you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our UK team and get to know Beth Conquest—Director, Client Insights.
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  • Forum 2019 | Innovate with purpose

    Shad Foos | Mar 19, 2019
    In today’s dynamic marketplace, innovation is paramount to your brand’s success. One can’t simply run on autopilot and believe what works today will hold up tomorrow. But it’s not just a matter of changing for the sake of change—to remain relevant and gain competitive ground, your brand must evolve.
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  • Innovate with purpose at SMG Forum 2019

    Ken White | Jan 10, 2019
    The beginning of the year means Forum go-time here at SMG. Our annual CX leadership event—this year held from March 4–6 at Four Seasons Orlando—is a much anticipated gathering of CX professionals and industry thought leaders.
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  • SMG Employee Spotlight – Kylie Geiman

    Employee Spotlight | Jan 8, 2019
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our team and get to know Kylie Geiman—Research Analyst.
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  • Recognizing loyalty: How SMG helps employees mark 10-year milestone

    Employee Spotlight | Dec 14, 2018
    When SMG employees reach their 10-year milestone, they are gifted a designated amount to go towards a vacation or experience. We talked with a few employees about their anniversary trips and took a look back at their 10 years at SMG.
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  • The next generation of CX | Client Connect 2018

    Jeremy Michael | Nov 29, 2018
    Standing on stage at SMG Client Connect this month really made me appreciate how much the CX industry—and our company—has grown in the past few years. From our first UK client event with just a handful of brands to this month’s gathering of nearly 100 CX professionals, we’re in the midst of an exciting transformation.
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  • Is your organisation focused on what matters most to customers?

    Andy Fromm | Nov 27, 2018
    In today’s tech-driven, digital world, focus can be a challenging act. We have more and more resources, options, and channels delivering us information every second. In fact, the human population is now said to have an attention span of just eight seconds—shorter than a goldfish.
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  • SMG rated as a Strong Performer in recent Customer Feedback Management evaluation

    SMG PR | Oct 30, 2018
    KANSAS CITY, Mo. – Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, has been rated as a Strong Performer in The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018.
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  • Celebrating CX day | A day in the life of a CX professional

    Ken White | Oct 2, 2018
    Today marks the 6th annual CX Day, a global celebration of exemplary customer experience and the professionals who make it happen. To honor these CX stars, we spoke with some from the biggest brands around the world to find out what they love most about helping their teams deliver a great customer experience.
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  • Recognising your employees: A little goes long way

    Mary Widmer | Sep 28, 2018
    It may seem simple—when someone does a good job, it should be acknowledged. Maybe it’s something small, like a note of gratitude from a manager. Or perhaps it merits a larger reward, like a bonus or promotion. But a recent Gallup poll revealed most employees feel their hard work is often overlooked.
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  • SMG Employee Spotlight - Alisha Laughlin

    Employee Spotlight | Sep 17, 2018
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our team and get to know Alisha Laughlin – Solution Analyst.
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  • Lead to Read: Making a difference in the classroom + beyond

    Kim Klosak | Aug 13, 2018
    At SMG, we pride ourselves on innovation and strive to be constantly curious, ask questions, and push boundaries. The only way we can do this is to never settle for what we already know but to always keep learning. This quest for constant growth made our partnership with Lead to Read a no-brainer. What better way to spread our love of learning than to spend time reading with kids eager to learn?
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  • SMG Employee Spotlight - Chelsea Stinnett

    Employee Spotlight | Aug 10, 2018
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our team and get to know Chelsea Stinnett – Lead Generation Manager.
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  • Pure Barre partners with Service Management Group to mine client feedback and capture actionable insights

    SMG Insights | Aug 6, 2018
    KANSAS CITY, Mo. – Pure Barre has engaged Service Management Group (SMG) to measure the customer experience of 500 studios across North America and capture feedback on more than 4,000 instructors. In partnership with SMG, Pure Barre will capture location-level feedback and evaluate key drivers of overall satisfaction to improve instructor training and elevate the client experience.
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  • Uncover your blind spots to become the disruptor of your industry

    Andy Fromm | Aug 3, 2018
    The scary truth is, the only thing harder than getting to the top is staying there. Psychologically, success can be dangerous, because it tricks us into thinking of ourselves as experts and kills our curiosity. In a previous blog post, I introduced my project in collaboration with Diana Kander—our new novel The Curiosity Muscle—and explained why curiosity fuels the path to innovation.
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  • Kansas City Corporate Challenge 2018: SMG goes all in

    Layne Anonsen | Jul 18, 2018
    After three months of fierce competition, another year of Kansas City Corporate Challenge (KCCC) is behind us. There were some highs for our team (dominating the swim meet with a record-breaking 47 unique competitors and a first-place finish at the meet) and a few lows (falling just 15 points short of winning our division). Our motto this year was Go all in, and I am proud to say that’s exactly what we did.
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  • SMG Employee Spotlight - Weston Skeans

    Employee Spotlight | Jul 13, 2018
    Our Employee Spotlight series gives you a behind-the-scenes peek at what makes SMG work—our people. Learn more about our team and get to know Weston Skeans – Technical Architect.
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  • Potbelly partners with Service Management Group to amplify its voice of the customer program

    SMG Insights | Jun 27, 2018
    KANSAS CITY, Mo. – Potbelly has engaged leading customer experience (CX) firm Service Management Group (SMG) to recapture the customer experience and bring the quirky fun back to its restaurants. Potbelly will leverage a host of products—including SMG VisitView, SMG SocialView, and BrandGeek®—in combination with the firm’s research expertise to uncover actionable, location-level insights.
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  • Unleashed: A celebration of Take Your Dog to Work Day

    Kim Klosak | Jun 22, 2018
    Today marks the 20th anniversary of Take Your Dog To Work Day and to celebrate, companies all over the world are opening their doors to pets. At SMG, we’re lucky—we get this perk every Friday and love having our team of canine coworkers in the office each week. In celebration of the holiday, we decided to feature some of our most frequent four-legged visitors (and their human sidekicks).
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  • SMG’s new text analytics technology helps brands turn qualitative feedback into quantitative insights

    SMG Insights | Jun 14, 2018
    KANSAS CITY, Mo. – Service Management Group (SMG), a global customer experience and employee engagement measurement partner to more than 500 brands, is launching a phased rollout of enhanced text analytics technology. Combining industry-leading accuracy and robust reporting, SMG’s text analytics technology helps brands turn open-ended feedback into next-level insights.
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