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Online reporting system

Current client reporting system can be accessed here.

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3 ways to take your CX programme to the next level

How to listen better, act faster and outperform competitors

CX professionals are responsible for providing everyone in the organisation — from the CEO to the front line — with actionable information to improve experiences in ways that drive profitable sales growth. But do you know exactly how to do that? In this webinar two of SMG's tenured experts share concrete direction on how to use your CX programme to listen better, act faster and outperform competitors.

Take a look at this webinar to learn:

  • How scientific survey design can increase completion rates
  • Research on how mobile is revolutionising the speed + effectiveness of CX
  • Ways smartphones + location analytics can reveal CX opportunities