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Online reporting system

Current client reporting system can be accessed here.

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Product + Tech Info

SMG InForm

Learn how digital comment cards allow you to tap into a new source of customer insights

Customers reach out across channels for a variety of reasons — some good, some less good. However, the bottom line is this: by voicing their opinions they are giving you an opportunity to learn more and improve your performance. SMG InForm expands these opportunities by providing an open channel for customers to deliver feedback directly through your brand's website.

SMG InForm enables brands to:

  • Collect unsolicited customer feedback at the brand and store levels
  • Integrate with other streams of CX data on SMG's reporting website
  • Sync with SMG Alert and Text Analytics to track and resolve issues