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Online reporting system

Current client reporting system can be accessed here.

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Case Study

hmv restores its iconic brand—using customer feedback to drive action

Is your brand positioned to beat cross-channel competition?

When you are able to quantify the impact a great customer experience has on every single transaction it is easy to secure organisational buy-in for your CX programme. Download the case study to learn how hmv overtook Amazon as the UK's top physical music and DVD retailer by using customer feedback to understand and deliver on its unique competitive strengths.

hmv's keys to success:

    • Integrate a cutting-edge CX programme that engages all levels of the business
    • Identify differentiators and communicate how they fit into every employee's role
    • Develop a comprehensive, cross-functional plan to improve the guest experience