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Online reporting system

Current client reporting system can be accessed here.

Solutions

Your platform for success.

To win in business, it’s critical to understand and act on the motivations and expectations of your customers and employees. To do that well you need integrated customer experience management (CXM) and employee experience management (EXM) programmes to measure and manage all omnichannel touchpoints. Our customer feedback management (CFM) platform serves your entire enterprise with a robust set of VoC capabilities including: feedback collection, integration of feedback with other data in a centralized data hub, analysis, reporting, action management, and closed-loop alerting technology.

The SMG Advantage

customer experience
Customer Experience

Your customers are talking and we speak their language. We know the right questions to ask and the best way to deliver actionable insights that help you create an impact on the conversation.

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brand research
Brand Research

What customers think and how they act can be different. That is why we track pre-purchase, purchase and even non-purchase behaviour compared to your brand and your competition.

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employee engagement
Employee Engagement

Your customer experience is tied to your employee experience. We have the tools to uncover the heart of your organisation, decreasing turnover and increasing sales performance.

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Reporting + Analytics

Real-time and role-based. Configurable and cohesive. Mobile optimisation and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best possible way in order to drive change and enhance your business.

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Five Things We've Learned

Download the report to see 5 things every great brand knows about the customer experience

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