You cannot have the kind of innovative, patent-worthy technology that attracts top talent from the nation's leading institutions and Fortune 500 companies without having a high-powered infrastructure behind it all. Ours is optimised for performance, accessibility, flexibility and security. We consider these attributes are non-negotiable. It is our focus on such attributes that sets us apart from the rest.
When you consume as much data as we do, the quality of your data warehouse is critically important. That’s why we partner with Teradata, the global leader in data warehousing. It’s the same data warehouse chosen by Apple’s iCloud and NASDAQ, and it means our clients can expect nothing but the best when it comes to performance. We've built our platforms to handle thousands of concurrent users logging in to view their data and take our surveys. We operate with unparalleled speed, scalability, and efficiency.
Business moves fast, and so does your data. To stay on top of it all, you need to know you can access your data any time, anywhere. At SMG, we're continually evaluating uptime, even running fictitious users through our systems every few minutes—just to ensure everything is running smoothly for everyone interacting with the data. And we make it easy to access other data sets, too. Our open architecture allows easy export and import of any type of data you can think of. In short, we've never met a data set we didn't like.
No two clients, businesses, or programs are the same. We get it: you're individuals with unique challenges and singular goals. Which is why we built our systems to be highly flexible—so they can be easily and quickly configured based on client need. Whether that means using our APIs to connect to a new data source or changing out cards on the reporting dashboard for a new level of user, or updating the survey to reflect a recent promotion—we're equipped to handle all of it. In record time.
This isn’t something we take lightly. Data security is important to us, and it's important to our clients. Every bit of data we collect and process is stored in a highly secure environment—taking advantage of industry-leading technologies like intra-site redundancy, automated failover service, tier 4 data centers, duplicate server farms, encryption, and biometrics-based access. The bottom line is: we've invested heavily in an air-tight infrastructure that keeps our data secure—so you never have to think about it.
It isn’t up for debate. Data privacy controls are absolutely table stakes. SMG complies with GDPR legislation by updating privacy policies, implementing a subject access request process, conducting DPIAs, and ensuring legal basis for processing with all EU clients. All data—including customer opt-in PII such as emails, addresses, and phone numbers—is stored in highly secure SMG databases. We’re also certified under the EU-US Privacy Shield Framework.Read More
Take bold action from day one to establish an early expectation for excellence
Make sure the customer experience doesn't get compromised with the desire to save costs
Break through programme complacency by emphasising key service behaviours