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Online Reporting System

Current client reporting system can be accessed here.

SMG Newsroom

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

GAME on for Customer Experience

February 13, 2019 - CX Magazine


Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times


How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today


SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor


Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience


Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age


Fresh Thyme Adopts Platform to Optimize Shopper Experience

September 5, 2018 - Progressive Grocer


SMG Blog

  • Do Amazon Prime members have different in-store behaviors?

    Derrick Cline | Mar 21, 2019
    Having an Amazon Prime membership is becoming a standard across the country. In fact, eMarketer predicts that by the end of the year, 51.3% of U.S. households will subscribe to Amazon Prime...
    Read More
  • Forum 2019 | Innovate with purpose

    Shad Foos | Mar 19, 2019
    In today’s dynamic marketplace, innovation is paramount to your brand’s success. One can’t simply run on autopilot and believe what works today will hold up tomorrow. But it’s not just a matter of changing for the sake of change—to remain relevant and gain competitive ground, your brand must evolve.
    Read More
  • How grocery can convert infrequent customers into brand loyalists

    Zach Brown | Mar 7, 2019
    It’s no secret that consumer habits have changed, especially when it comes to food and beverage purchases. With revamped offerings at convenience stores (c-stores), the widespread popularity of online meal kits, and (of course) Amazon, the battle for customers’ “share of stomach” is being fought across a multitude of industries.
    Read More

Featured Resources

Client Only
Report

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Client Only
Webinar

What impact is third-party delivery having on your brand + business?

Client Only
Report

3 things every retailer needs to know about cross-channel shoppers