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Online Reporting System

Current client reporting system can be accessed here.

SMG Newsroom

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

SMG Blog

  • Alleviate stress through financial wellness

    Rachel Briggeman | Jan 18, 2019
    Health isn’t strictly defined by your BMI or how fast you can run a mile—it’s just as much about mental wellness as it is physical fitness. That’s why we take a holistic approach when it comes to our employees’ health.
    Read More
  • Game changer: C-stores win the loyalty of food + beverage customers

    Katie Cofer | Jan 15, 2019
    Capturing customer loyalty is everything in the service industry. Sure, getting people in the door and buying your product is the immediate goal, but making them happy and keeping them coming back for more is the long game.
    Read More
  • Innovate with purpose at SMG Forum 2019

    Ken White | Jan 10, 2019
    The beginning of the year means Forum go-time here at SMG. Our annual CX leadership event—this year held from March 4–6 at Four Seasons Orlando—is a much anticipated gathering of CX professionals and industry thought leaders.
    Read More

Featured Resources

Client Only
Report

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Client Only
Webinar

What impact is third-party delivery having on your brand + business?

Client Only
Report

3 things every retailer needs to know about cross-channel shoppers