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Current client reporting system can be accessed here.

SMG Newsroom

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

GAME on for Customer Experience

February 13, 2019 - CX Magazine

Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times

How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today

SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor

Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience

Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age

Fresh Thyme Adopts Platform to Optimize Shopper Experience

September 5, 2018 - Progressive Grocer

SMG Blog

Innovate with purpose at SMG Forum 2019

Jan 10, 2019, 11:16 AM by Ken White
The beginning of the year means Forum go-time here at SMG. Our annual CX leadership event—this year held from March 4–6 at Four Seasons Orlando—is a much anticipated gathering of CX professionals and industry thought leaders.

The beginning of the year means Forum go-time here at SMG. Our annual CX leadership event—this year held from March 4–6 at Four Seasons Orlando—is a much anticipated gathering of CX professionals and industry thought leaders. And this year is shaping up to be one of our biggest and best yet.

For 2019, our vision is laser-focused—homed in on innovation, intention, and what’s next on the CX horizon. Your brand’s success depends on your ability to envision the future—but to do that, you need CX insights informed by data science, predictive analytics, and modern data visualizations. At Forum, we’ll establish a new vision—for your data, your insights, and the future of customer feedback management—so you’ll have the tools and know-how to impact the future of your brand.

Here are 3 reasons why you shouldn’t miss it:

  1. Hear from business innovators + CX pros at the forefront of our industry

    This year, we have the privilege of welcoming three keynote speakers to our Forum stage. Human behaviorist and bestselling author Jonah Berger will discuss ways to identify the driving forces behind your daily choices and how to capitalize on these invisible influences. Quantitative futurist and NYU professor Amy Webb will then challenge you to rethink risk, forecast what’s on the horizon, and create your own preferred future. And Sam Stern, Forrester principle analyst, will help you remove barriers and add enablers for a customer-centric culture.

    You’ll also hear from SMG client speakers who will share best practices and program insights. SMG leadership will then share what’s new and next for our products and strategy. This exclusive exchanging of ideas will provide you with valuable and applicable research on winning employee engagement and customer loyalty strategies.

    Forum-Blog_Gavin Lilley

  2. Connect with 150+ CX leaders from distinguished global brands in a unique setting

    Forum is a purposely intimate gathering where you can connect and have meaningful conversations with other industry leaders facing similar organizational challenges. During networking events and collaborative roundtables, you’ll be given the opportunity to share, brainstorm, and collaborate. Be inspired by stories of success and struggle from other c-level leaders whose brands are leading the way in customer experience.

    Forum-Blog_Rob Stravitz

  3. See how the magic happens with the Disney Institute tour
    We are expanding our learning off-site this year with the Disney Institute’s Behind the Magic Tour. This exclusive tour provides a rarely seen view of Disney’s behind-the-scene operations. Learn from the organization’s state-of-the-art approach to leadership excellence, employee engagement, and quality service.

This is going to be an exciting year as we set our sights on the future. We hope you’ll be a part of it. Click here for more information, and be sure to register by January 25 (early bird deadline) to save $200.

Ken White | Chief Client Officer

Featured Resources

Client Only

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Client Only

What impact is third-party delivery having on your brand + business?

Client Only

3 things every retailer needs to know about cross-channel shoppers