News Library

Press Releases

In the News

Hospitals need more than HCAHPS to measure patient experience, report says

December 11, 2019 - Modern Healthcare


P. Terry’s Introduces Customer Experience Management Platform

December 10, 2019 - QSR


SMG retail engagement leader on taking care of the customer

December 9, 2019 - Retail Customer Experience


Customer experience: Capturing the big picture

December 8, 2019 - Chain Store Age


Marston's partners with customer experience management provider SMG

October 17, 2019 - Retail Times


The Fresh Market Revitalizes Customer Experience Strategy

October 9, 2019 - Progressive Grocer


Listening to customers yields serious rewards at Dreams

September 27, 2019 - Essential Retail


Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News


This Study Demonstrates Why Phone Etiquette Is Still Important for Pizzerias

August 19, 2019 - Pizza Magazine Quarterly


SMG Hires Veteran Leader Charles Cornwell to Enhance Employee Experience Practice

August 9, 2019 - HR Technologist


Pancheros taking deep dive into CX data

July 24, 2019 - Fast Casual


Sally Beauty finds allure in customer feedback

July 10, 2019 - Chain Store Age


VoiceFoundry and SMG Leverage Amazon Connect

June 28, 2019 - Contact Center World


The Evolution Of Third-Party Delivery

June 20, 2019 - Forbes


WaBa Grill Launches Customer Experience Management Program

May 29, 2019 - QSR Magazine


New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

May 24, 2019 - MarTech Series


3 Ways to Drive In-Store Business With Amazon Prime Customers

May 17, 2019 - Total Retail


Delivery Awareness Surges as Fast-Food Grabs Bigger Bite

April 25, 2019 - Food on Demand


3 Big Questions on Third-Party Delivery Answered

April 23, 2019 - Hospitality Technology


Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times


How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today


SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor


Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience


Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age


Fresh Thyme Adopts Platform to Optimize Shopper Experience

 September 5, 2018 - Progressive Grocer


Five Ideas to Maximize Your Grab-and-Go Foodservice Offering

August 29, 2018 - Convenience Store News


Pure Barre Partners with Service Management Group to Mine Client Feedback and Capture Actionable Insights

August 11, 2018 - Martech Series


Potbelly Teams with Service Management Group to Recapture Customer Experience

June 29, 2018 - QSR


Champions of Business

May 4, 2018 - Kansas City Business Journal