News Library

Press Releases

In the News

Brentwood Associates Invests in Service Management Group

OCtober 11, 2021 - Los Angeles Business Journal


SMG Extends Partnership with CallMiner

September 21, 2021 - Speech Technology


Native Delivery Pays Off According to Latest Delivery Study

August 19, 2021 - Food On Demand News

Taco John’s Taps SMG for Customer Experience Management Program

July 29, 2021 - Retail & Restaurant Facility Business

10 Voice of the Customer Tools to Consider

August 2, 2021 - Search Customer Experience


Refuel Partners With SMG

June 29, 2021 - CStore Decisions


SMG Recognized as Leader In G2 Experience Management Evaluation

June 28, 2021 - HRTechCube


Report: Forrester names top CX feedback management platforms

May 12, 2021 - CMO


QDOBA Launches Customer Experience Management Program

April 15, 2021 - Hospitality Technology


QDOBA Taps SMG for Customer Experience Management Program

April 13, 2021 - QSR Magazine


SMG Wants to Improve Meal Movement

April 7, 2021 - CSP Daily News


CEFCO Launches New Customer Experience Management Program

April 7, 2021 - Convenience Store News


CEFCO to Reimagine ‘Voice of the Customer’ Program

March 31, 2021 - C-Store Decisions


Enmarket Engages SMG for Loyalty Initiative

March 12, 2021 - CPS Magazine


Enmarket Raises Its Customer Experience Game

February 16, 2021 - Cstore Decisions


Restaurant customers won't use your app if its missing these 3 things

February 10, 2021 - QSR Web


SMG Partners with SafetyCulture

January 20, 2021 - DestinationCRM


McColl’s focuses on customer experience

January 7, 2021 - Talking Retail


The 2021 Pizza Power Report: A State-of-the-Industry Analysis

November 30, 2020 - Pizza Magazine Quarterly


For Better Customer Service, Look into the Future

November 30, 2020 - DestinationCRM


SMG taps Olo to give customers digital feedback

November 10, 2020 - Fast Casual


MRM Research Roundup

November 2, 2020 - Modern Restaurant Management


Voxpopme and SMG Collaborate

October 9, 2020 - Research Live


SMG and FullStory to Identify Purchaser Behavior Signals

October 21, 2020 - MrWeb


Quick Quack Car Wash launches customer experience management program

October 16, 2020 - Professional Carwashing & Detailing


SMG Partners with Voxpopme

October 7, 2020 - Destination CRM


Survey: Holiday spending shows signs of life despite fiscal concerns

September 14, 2020 - Chain Store Age


Digital will dominate holiday shopping, claims research

September 14, 2020 - Retail Customer Experience


European Wax Center Launches Customer Experience Management Program With SMG

September 8, 2020 - Franchising.com


Church’s Chicken Extends Business with Service Management Group

August 10, 2020 - QSR


United Dairy Farmers Launches Customer Experience Management Program

July 28, 2020 - CStore Decisions


How Your IT Team Can Design Better Employee Experiences

July 21, 2020 - CMSWire


SMG Introduces Business Intelligence Software

July 20, 2020 - DestinationCRM


Research: Coronavirus concerns spurring consumer behavior, buying decisions

July 20, 2020 - Retail Customer Experience


SMG Study: Consumers Prioritizing Health And Safety

July 16, 2020 - The Shelby Report


SMG Recognized As High Performer In Experience Management Evaluation

June 24, 2020 - TecHR Series


Research Predicts U.S. Summer Travel Behaviors for 2020

June 18, 2020 - NACS


How to Ace Third-Party Delivery in a Pandemic

June 5, 2020 - QSR Magazine


Consumers leaning into order pickup

June 3, 2020 - Fast Casual


SMG Adds Data Integrations

May 27, 2020 - Destination CRM


New research highlights future consumer intentions

May 12, 2020 - Engage Customer


Third-party delivery was on the rise pre-pandemic

May 1, 2020 - Fast Casual


Third-party delivery was on the rise pre-pandemic

May 1, 2020 - Mobile Payments Today


Study Highlights the Impact of Third-Party Delivery on the Restaurant Industry

April 28, 2020 - Food Logistics


SMG helps restaurants uncover new consumer behaviors during pandemic

April 21, 2020 - Kansas City Business Journal


Grocery Shopping During COVID-19: How are Consumer Preferences Changing?

April 20, 2020 - PerishableNews.com


New Research Identifies Key Trends in Grocery Shopping Behavior Amid COVID-19

April 17, 2020 - C-Store Decisions


New SMG Research Highlights How COVID-19 Is Impacting Consumer Behavior in the Restaurant Industry

April 8, 2020 - Hospitality Technology


SMG Enhances Its Digital Customer Experience Solution to Help Brands Increase Conversion

March 16, 2020 - Customer Think


McArthurGlen selects SMG customer experience management platform

March 5, 2020 - Retail Insight Network


How Gen Z employees will impact the future of engagement

March 3, 2020 - Retail Customer Experience


Independent Research Firm Recognizes SMG As A Strong Performer In Customer Feedback Management Platforms Evaluation

February 11, 2020 - MarTech Series


YUKAI Resort Launches Customer Experience Management Program With Service Management Group

January 21, 2020 - MarTech Series


SMG makes C-level changes

January 17, 2020 - Kansas City Business Journal


The Value of Measuring Patient Experience Beyond CAHPS

December 21, 2019 - Managed Healthcare Executive


Hospitals need more than HCAHPS to measure patient experience, report says

December 11, 2019 - Modern Healthcare


P. Terry’s Introduces Customer Experience Management Platform

December 10, 2019 - QSR


SMG retail engagement leader on taking care of the customer

December 9, 2019 - Retail Customer Experience


Customer experience: Capturing the big picture

December 8, 2019 - Chain Store Age


Marston's partners with customer experience management provider SMG

October 17, 2019 - Retail Times


The Fresh Market Revitalizes Customer Experience Strategy

October 9, 2019 - Progressive Grocer


Listening to customers yields serious rewards at Dreams

September 27, 2019 - Essential Retail


Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News


This Study Demonstrates Why Phone Etiquette Is Still Important for Pizzerias

August 19, 2019 - Pizza Magazine Quarterly


SMG Hires Veteran Leader Charles Cornwell to Enhance Employee Experience Practice

August 9, 2019 - HR Technologist


Pancheros taking deep dive into CX data

July 24, 2019 - Fast Casual


Sally Beauty finds allure in customer feedback

July 10, 2019 - Chain Store Age


VoiceFoundry and SMG Leverage Amazon Connect

June 28, 2019 - Contact Center World


The Evolution Of Third-Party Delivery

June 20, 2019 - Forbes


WaBa Grill Launches Customer Experience Management Program

May 29, 2019 - QSR Magazine


New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

May 24, 2019 - MarTech Series


3 Ways to Drive In-Store Business With Amazon Prime Customers

May 17, 2019 - Total Retail


Delivery Awareness Surges as Fast-Food Grabs Bigger Bite

April 25, 2019 - Food on Demand


3 Big Questions on Third-Party Delivery Answered

April 23, 2019 - Hospitality Technology


Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times


How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today


SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor


Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience


Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age


Fresh Thyme Adopts Platform to Optimize Shopper Experience

 September 5, 2018 - Progressive Grocer


Five Ideas to Maximize Your Grab-and-Go Foodservice Offering

August 29, 2018 - Convenience Store News


Pure Barre Partners with Service Management Group to Mine Client Feedback and Capture Actionable Insights

August 11, 2018 - Martech Series


Potbelly Teams with Service Management Group to Recapture Customer Experience

June 29, 2018 - QSR


Champions of Business

May 4, 2018 - Kansas City Business Journal