English (US)
  • English (US)

Online Reporting System

Current client reporting system can be accessed here.

News Library

Press Releases

In the News

Marston's partners with customer experience management provider SMG

October 17, 2019 - Retail Times


The Fresh Market Revitalizes Customer Experience Strategy

October 9, 2019 - Progressive Grocer


Listening to customers yields serious rewards at Dreams

September 27, 2019 - Essential Retail


Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News


This Study Demonstrates Why Phone Etiquette Is Still Important for Pizzerias

August 19, 2019 - Pizza Magazine Quarterly


SMG Hires Veteran Leader Charles Cornwell to Enhance Employee Experience Practice

August 9, 2019 - HR Technologist


Pancheros taking deep dive into CX data

July 24, 2019 - Fast Casual


Sally Beauty finds allure in customer feedback

July 10, 2019 - Chain Store Age


VoiceFoundry and SMG Leverage Amazon Connect

June 28, 2019 - Contact Center World


The Evolution Of Third-Party Delivery

June 20, 2019 - Forbes


WaBa Grill Launches Customer Experience Management Program

May 29, 2019 - QSR Magazine


New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

May 24, 2019 - MarTech Series


3 Ways to Drive In-Store Business With Amazon Prime Customers

May 17, 2019 - Total Retail


Delivery Awareness Surges as Fast-Food Grabs Bigger Bite

April 25, 2019 - Food on Demand


3 Big Questions on Third-Party Delivery Answered

April 23, 2019 - Hospitality Technology


Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times


How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today


SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor


Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience


Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age


Fresh Thyme Adopts Platform to Optimize Shopper Experience

 September 5, 2018 - Progressive Grocer


Five Ideas to Maximize Your Grab-and-Go Foodservice Offering

August 29, 2018 - Convenience Store News


Pure Barre Partners with Service Management Group to Mine Client Feedback and Capture Actionable Insights

August 11, 2018 - Martech Series


Potbelly Teams with Service Management Group to Recapture Customer Experience

June 29, 2018 - QSR


Champions of Business

May 4, 2018 - Kansas City Business Journal