The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction.
SMG’s robust technology platform and best-in-class services will allow Tennessee Orthopaedic Alliance to collect, analyze and share feedback while uncovering insights that improve employee and patient satisfaction.
SMG is boosting its product and technology offering with enhancements to the smg360® CFM platform and new technology leadership appointments, making it easier, faster and more interesting for customer experience (CX) pros to analyze and share insights.
KANSAS CITY, Mo. – Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, has introduced a point of sale (POS) smart survey technology that makes surveys shorter and less tedious, allowing brands to capture higher quality data and uncover more actionable insights.