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3 healthcare trends that will help you improve the patient experience

Patients have made it loud and clear: every experience counts

The "retailization" of healthcare is more than just headline fodder. It's a new reality that's ushering in complex challenges for providers and payers. The Beryl Institute partnered with SMG to field an important research initiative to determine what these challenges are and define what patient experience (PX) means to consumers. What we found is empowered patients adopting a consumer mindset means PX has become to healthcare what the customer experience (CX) is to retail: everything.
Download our report to learn why:

  • Patients put a premium on PX
  • People + processes matter more than facilities
  • PX drives decision-making for patients—and for their family + friends