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Report

4 healthcare trends shaping the future of patient experience

Prepare to meet the evolving needs of patients in 2021

It's been a landmark year of changes and operational challenges for the healthcare industry, and SMG has been closely tracking consumer behavior since COVID-19 was declared a pandemic in March. In this piece we've used consumer feedback to analyze the current environment and discuss what's next for healthcare organizations. 

Download the report for key insights from our research, including:

  • 4 trends to keep top-of-mind when planning for 2021
  • 3 takeaways that will help your organization improve PX
  • How to stay connected as the patient journey changes
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