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Case Study

4 patient experience trends shaping a human-centric approach to healthcare

Healthcare professionals share insights on PX performance + priorities

Despite challenges, the defining element of the patient experience remains that it is about people—the human experience. This report, commissioned by The Beryl Institute, draws on the insight of hundreds of healthcare professionals to outline today’s PX trends that organizations need to consider as they work to keep the human experience at the center of their mission.

Download the report to find info on key topics on improving the patient experience, including:

  • Addressing COVID-19
  • Rising clinician burnout
  • Diversity, equity + inclusion (DEI) initiatives
  • New digital tactics
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