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The healthcare industry is rapidly changing, and patients are the driving force. More and more consumers are applying retail behavior to healthcare and frequently shopping for a new physician. Establishing loyal patients who return to and recommend your organization is key to building a lasting competitive advantage.
Download this infographic to learn how a patient experience measurement program can yield higher provider profitability by:
- Increasing net margins + paid medical bills
- Decreasing malpractice costs + employee turnover
- Driving patient + employee loyalty to your organization
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