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Executive Brief

6 XM best practices for grocery to adopt amid COVID-19

Aim to provide a frictionless grocery experience

With circumstances changing by the hour, operational strategies are reshaping and adhering to the current reality. Monitoring customer behavior and feedback in real time helps grocery brands remain agile and provide a customer-centric experience when it matters most.   

Download the one-pager for 6 best practices SMG is encouraging clients to implement, including:   

  •        Providing contactless or low-contact experiences
  •        Closing the loop on customer issues
  •        Listening to customers + employees