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Executive Brief

6 XM best practices for restaurants to adopt amid COVID-19

Providing optimum experiences during significant change

As restaurants prioritize the health and safety of customers and employees, they’re making drastic operational adjustments. But these changes don’t have to negate positive experiences—and real-time feedback to measure behaviors can help brands remain agile.

Download the one-pager for 6 best practices SMG is encouraging clients to implement, including:

  • Modifying customer experiences surveys
  • Listening to employees with always-on feedback
  • Optimizing text analytics with relevant keywords