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Executive Brief

6 XM best practices for retailers to adopt amid COVID-19

Remain agile + adapt in unprecedented times

As the retail industry adjusts to a new normal, priorities are shifting for both brands and consumers. While navigating such uncertain times, it’s imperative for brands to collect real-time CX feedback to gain the insight and information needed to provide exceptional experiences.

Download the one-pager for 6 best practices SMG is encouraging clients to implement, including:   

  • Listening across touchpoints
  • Optimizing text analytics
  • Driving digital CX efficiencies