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7 keys to launching a successful customer experience program [highlights]

Ensure your new customer experience (CX) program takes off—from day one

It’s clear the customer experience is becoming the new battleground for businesses looking to differentiate. But transitioning to a new CX program can seem like a daunting task, whether you’re launching your first or hitting refresh. Check out our Top 7 List for some quick pointers on how to make sure your next strategic move takes you in the right direction.

By following these 7 keys, you can:

  • Integrate the program into every level of your organization
  • Communicate actions, insights, and results broadly and consistently
  • Ensure the right people are in the room when actionable insights surface