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Top Partnership Insight

A spirited staff drives customer satisfaction

Connect employee engagement data with CX feedback for a holistic view

With 90% of positive open-ended comments mentioning staff interactions, this fine wine + spirits retailer understood customer satisfaction starts with employees. To gain more insight into that connection, they turned to their employee and customer experience data.
Download this insight to learn how the client:
  • Proved a high correlation between top drivers of employee engagement + customer experience satisfaction
  • Provided sales + checkout training and implemented an employee recognition program
  • Increased Job Satisfaction + Customer Satisfaction scores, and decreased turnover