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AI-driven speech analytics

Derive insights from every conversation

Contact centers are a key touchpoint for brands, but the interactions are notoriously difficult to assess in real time. You need a solution that derives usable data from the myriad of interactions your contact center encounters every week. AI-powered speech analytics helps track trends in individual and aggregate call center interactions to drive improvements.

AI-driven speech analytics empowers brands to:

  • Integrate conversational analytics into existing CX channels
  • Derive improvements in agent performance at contact centers
  • Identify + understand customer end-to-end needs in real time