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AI-native text analytics

Decoding better insights from open-ended text comments

Open-ended comments can give a deeper insight to the customer experience beyond simple scoring, but manual analysis takes time + labor, and tends to be inconsistent. Technological developments in natural language processing (NLP) make it possible to automatically draw deeper insights than ever before from unstructured feedback.

AI-native text analytics helps brands apply automation to:

  • Improve classification accuracy
  • Find richer actionable insights
  • Future-proof their CX program
  • Work language-agnostically
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