Attract + retain top talent by acting quickly on employee feedback

Prioritize the employee experience to combat turnover

Though they’d had great success with their customer experience program over the years, Books-A-Million was new to formally measuring the employee experience. When engagement data revealed a need for better career opportunities and company communication, the specialty retailer wasted no time implementing changes.

Download the Top Partnership Insight to learn how BAM!:

• Leveraged employee data to identify top drivers of engagement + bottom-performing aspects of the associate experience
• Created new positions in key areas of advancement and implemented impactful improvements to company culture + communication
• Decreased store-level turnover rates by 4 ppts and improved key driver + overall engagement scores