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White Paper

Best practices for using correlation analysis to connect your employee and customer datasets

Get critical CX insights from a front-line perspective

Balancing complex operational tasks with the need to deliver friendly service, your employees touch nearly every aspect of the customer experience. This white paper breaks down best practices for correlating employee engagement and customer experience
datasets, while also explaining why that connection is so critical to gaining holistic insights on your entire service culture.
 
Download this white paper to learn how to:
 
  • Determine the right approach for correlation analysis
  • Time your correlation analysis for optimal results
  • Connect your employee + customer insights to validate your program
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