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Online Reporting System

Current client reporting system can be accessed here.

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Case management

Close the loop with customers to improve business outcomes

Did you know 84% of customers who are highly satisfied with problem resolution express a high likelihood to return to the business where the issue occurred? This means problems can actually be a really great opportunity to gain customer loyalty. It just takes the right tools and an air-tight close-the-loop strategy.
Check out this video to see how SMG's case management helps brands:
  • Streamline + resolve customer issues from multiple sources
  • Use in-platform response + case history tracking for a cohesive close-the-loop process
  • Drive goal-oriented problem resolution with time-to-resolve metrics