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Close the loop with customers to improve business outcomes

Case Management

Did you know 84% of customers who are highly satisfied with problem resolution express a high likelihood to return to the business where the issue occurred? This means problems can actually be a really great opportunity to gain customer loyalty. It just takes the right tools and an air-tight close-the-loop strategy.

Check out this video to see how SMG's case management helps brands:

  • Streamline + resolve customer issues from multiple sources
  • Use in-platform response + case history tracking for a cohesive close-the-loop process
  • Drive goal-oriented problem resolution with time-to-resolve metrics