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Chick-fil-A | Caring for both sides of the counter

Engaged team members care for customers

Scholarships. Career development. No work on Sundays. These are just a few ways Chick-fil-A puts employees first. With a culture mentality that believes cared-for employees in turn take better care of customers, this QSR brand is heavily invested in creating engaged employees.
Download the presentation to learn how Chick-fil-A:
  • Fosters the relationship between team members + customers through dependability and politeness
  • Uses key drivers of satisfaction to inspire innovative operational changes
  • Makes frequent enhancements to its loyalty program to drive customer satisfaction