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Top Partnership Insight

Clear up customer expectations to deliver loyalty-inspiring results

Using employee-level benchmarks can reveal disparities across your brand

A quickly growing chain of spas wanted to know what was working and what needed work with their facial services. An employee-level analysis showed a large range between top- and bottom-performing estheticians, with unrealistic expectations driving customer dissatisfaction. The brand interviewed top performers and implemented their best practices across the brand.

Download this insight to learn how to:

  • Create best practices for maintaining consistent dialogue with customers
  • Interview top performers to identify + share success stories with bottom performers
  • Implement tactics to set + maintain realistic customer expectations