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Top Partnership Insight

Close the gap on your cross-channel strategy to deliver a consistent customer experience

Drive satisfaction across all touchpoints to win loyalty

When a comparison analysis of location-level data showed a significant variance of satisfaction between delivery and in-store customers, Topps Tiles was keen to make enhancements to the online experience and better manage customers' delivery expectations.
Download the Top Partnership Insight to learn how Topps Tiles:
  • Changed stock level + delivery timing communication to provide clearer details for digital customers
  • Implemented additional communication channels to keep customers more informed of order status
  • Improved key driver scores for delivery customers