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Top Partnership Insight

Deliver bold action to turn up the heat on customer experience

Make big changes to drive impactful results

In their quest to be the "Easiest, Fastest, Tastiest" brand in the world, this international pizza chain was quick to act when Overall Satisfaction delivery scores dropped in key markets. Location-level data revealed late delivery times and taste dissatisfaction were big opportunities for this key touchpoint.
Download this Top Partnership Insight award to learn how the client:
  • Invested in new products + made major operational changes
  • Increased delivery sales by 16% (even after trimming delivery area)
  • Improved online delivery Overall Satisfaction by 12 ppts