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Webinar

Delivering safe service that wins trust + loyalty

Why creating great, safe experiences is important + actions your brand can take

Amid the pandemic, consumer priorities have shifted—placing more emphasis on a safe + healthy experience. Customers are no longer blindly loyal and will turn to brands that take the precautions needed to regain their trust.
 
In this 20-minute on-demand webinar, VP of Client Insights Jacqui Mueller and Senior VP of Research Paul Tiedt share SMG's latest consumer insights and discuss:
 
  • What customers expect + how to win their loyalty
  • How winning brands are prioritizing the health + safety of customers
  • 3 actionable steps every brand should take to adapt their XM approach
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